Privacy Policy
Effective Date: 06/28/2026
HomeChx is operated by Katannya Hartwell. This Privacy Policy explains how HomeChx collects, uses, stores, and protects information when you visit our website or use the HomeChx platform.
Our website address is:
Who We Are
HomeChx is a short-term rental condition tracking and operational alert platform. HomeChx helps short-term rental managers, homeowners, and authorized staff document property condition, review guest-submitted issues, and receive operational alerts related to active stays.
Information We Collect
We may collect information that you provide directly to us, including:
Name
Email address
Phone number
Business or organization name
Property or stay-related information
Account login information
Messages or forms submitted through the website or platform
Guest-submitted service requests, damage reports, maintenance issues, or related operational information
Photos or descriptions submitted as part of a property condition report or guest issue report
We may also collect technical information automatically, including:
IP address
Browser type
Device information
Pages visited
Login activity
Cookies or similar technologies used to operate and secure the website
How We Use Information
We use collected information to:
Provide and operate the HomeChx platform
Allow authorized users to manage short-term rental property condition records
Allow guests to access stay-specific check-in or issue-reporting links
Notify managers or authorized users about guest-submitted service requests, damage reports, maintenance issues, or other operational alerts
Maintain account security
Respond to support requests
Improve the website and platform
Comply with legal, administrative, security, and operational requirements
SMS Alerts and Mobile Information
HomeChx users may choose to receive operational SMS alerts related to short-term rental properties and stays they manage.
SMS alerts may include notifications about guest-submitted service requests, damage reports, maintenance issues, check-in activity, or other stay-related operational alerts.
SMS consent is optional. Users may use HomeChx without enabling SMS alerts.
To opt in, an authorized HomeChx user may enter their mobile phone number in the notification settings area and confirm consent to receive operational SMS alerts from HomeChx.
Message frequency varies based on guest activity, property activity, and account settings. Message and data rates may apply.
Users may reply HELP for help and STOP to opt out.
HomeChx does not share, sell, rent, trade, or transfer mobile phone numbers or SMS consent information with third parties, affiliates, or lead generators for marketing or promotional purposes.
Guest Access Links
Guests may receive or use secure stay-specific links to access guest check-in or issue-reporting features. Guests do not need to create a HomeChx account to use a guest access link.
Guest access links may allow guests to submit property condition notes, service requests, damage reports, maintenance concerns, photos, or related stay information.
Information submitted through a guest access link may be visible to the short-term rental manager, homeowner, authorized staff, or organization responsible for the property or stay.
Cookies
Our website and platform may use cookies or similar technologies to support basic site functionality, login sessions, security, preferences, and analytics.
If you log into the platform, cookies may be used to keep you signed in and to support account security. You can control cookies through your browser settings, but disabling cookies may affect website or platform functionality.
Comments
The HomeChx website is not intended to operate as a public comment website. If comments are enabled on any page and a visitor leaves a comment, we may collect the information shown in the comment form, the visitor’s IP address, and browser user agent string to help detect spam.
Media and Photos
If you upload images through the website or platform, those images may include embedded location data or other metadata. You should avoid uploading images with embedded location data unless that information is intended to be included.
Photos submitted through HomeChx may be used for property condition documentation, guest issue review, known condition records, maintenance review, or related operational purposes.
Embedded Content from Other Websites
Pages on this website may include embedded content, such as videos, images, maps, forms, or other third-party content.
Embedded content from other websites behaves as if you visited the other website directly. Those websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content.
Who We Share Information With
We may share information only as needed to operate HomeChx and provide the requested services, including with:
Authorized account users within the same organization
Property managers, homeowners, cleaners, maintenance staff, or other authorized operational users connected to a property or stay
Service providers who help us operate the website, hosting, database, email, SMS, storage, security, analytics, or customer support systems
Legal, regulatory, or security parties when required to comply with law, protect rights, prevent fraud, or respond to valid legal requests
We do not sell personal information.
We do not share mobile phone numbers or SMS consent information with third parties, affiliates, or lead generators for marketing or promotional purposes.
Third-Party Service Providers
HomeChx may use third-party service providers to operate the website and platform. These may include website hosting providers, database providers, email providers, SMS providers, analytics tools, and security tools.
These providers are used only as needed to operate and support HomeChx.
How Long We Retain Information
We retain information for as long as needed to provide the HomeChx platform, maintain property condition records, support operational workflows, comply with legal obligations, resolve disputes, and enforce agreements.
Property condition records, guest issue reports, photos, stay events, and related operational records may be retained as part of the property condition history unless deletion is required by law or approved under applicable account settings.
Data Security
We use reasonable administrative, technical, and organizational measures to protect information. However, no website, platform, transmission method, or storage system can be guaranteed to be completely secure.
Your Rights and Choices
Depending on your location and relationship with HomeChx, you may have the right to request access to, correction of, or deletion of certain personal information.
You may contact us to request assistance with personal information associated with your account or submission.
SMS users may opt out of SMS alerts at any time by replying STOP.
Children’s Privacy
HomeChx is not intended for children under 13. We do not knowingly collect personal information from children under 13.
Links to Other Websites
Our website or platform may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact Us
For privacy questions or requests, contact:
HomeChx
Operated by Katannya Hartwell
Website: https://www.homechx.app
Email: support@homechx.app
