SMS Consent

Description

HomeChx is operated by Katannya Hartwell. HomeChx provides operational alerts for short-term rental managers, homeowners, and authorized staff users who manage properties and guest stays through the HomeChx platform.

Who Receives SMS Messages

SMS messages are sent only to authorized HomeChx users who choose to receive operational text alerts. These users may include:
  • Short-term rental property managers
  • Homeowners
  • Authorized staff users
  • Operations team members responsible for guest service or property maintenance
HomeChx SMS alerts are not used for marketing or promotional messages.

What SMS Messages Are Used For

HomeChx SMS messages may include operational alerts related to short-term rental properties and active guest stays, including:
  • Guest-submitted service requests
  • Guest-submitted damage reports
  • Maintenance issues
  • Stay-related operational alerts
  • Guest check-in or property condition activity requiring manager review

How Users Opt In

Users opt in inside the HomeChx platform after logging into their account. To opt in, an authorized HomeChx user enters their mobile phone number in the notification settings area and checks an optional SMS consent box before saving SMS alerts. The SMS consent checkbox states: “I agree to receive operational SMS alerts from HomeChx related to properties and stays I manage, including guest service requests, damage reports, maintenance issues, and stay-related alerts. Message frequency varies based on guest activity and property operations. Message and data rates may apply. Reply HELP for help. Reply STOP to opt out. SMS consent is not required to use the platform.” SMS consent is optional. Users can use HomeChx without enabling SMS alerts.

SMS Opt-In Form Screenshot

The screenshot below shows the SMS enrollment form inside the authenticated HomeChx platform. The consent checkbox is unchecked by default.

HomeChx SMS opt-in form showing a mobile phone number field, unchecked consent checkbox, full SMS disclosure, Privacy Policy and Terms links, and Save SMS Alert Settings button
HomeChx SMS alert enrollment screen. Click the image to view the full-size screenshot.

Message Frequency

Message frequency varies based on guest activity, property activity, and account settings. For example, a user may receive an SMS alert when a guest submits a new service request, damage report, maintenance issue, or other operational alert requiring manager review.

Message and Data Rates

Message and data rates may apply.

Help and Opt-Out Instructions

Users may reply HELP for help. Users may reply STOP to opt out of SMS alerts at any time. After opting out, the user will no longer receive SMS alerts from HomeChx unless they choose to opt in again.

Mobile Number Privacy

HomeChx does not share, sell, rent, trade, or transfer mobile phone numbers or SMS consent information with third parties, affiliates, or lead generators for marketing or promotional purposes. Mobile phone numbers are used only to send operational HomeChx alerts related to properties and stays managed by the opted-in user.

Contact

For questions about HomeChx SMS alerts, contact: HomeChx Operated by Katannya Hartwell Website: https://www.homechx.app Email: support@homechx.app

Join our mailing list to get app updates and information